Don’t get caught out! Ah, the Key Performance Indicator. It’s one of those management innovations that causes a fair amount of pushback in most people, partly because they have such a potential to go wrong. As a person who has been on the receiving end of a manager who’s been obsessed with metrics and nothing else, I can understand those who resists the whole idea of KPIs. But they can be useful, as long as they’re used properly.
Date added: 08/01/2018Enterprise Architecture