Deep in the heartland of America an experiment is under way. ITIL, a set of best practices for IT service management, has begun to take root in the United States. Popularized in Britain more than 10 years ago, ITIL is only now getting noticed in the United States. By Chad Vander Veen in Government Technology, Jul 27, 2005
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http://www.govtech.com/e-government/American-ITIL.html
Date added: 07/02/2012
ITIL