Dynamic Ambidexterity: Exploiting Exploration for Business Success in the Digital Age

Jeffrey Alexander Dixon, Kathryn Brohman, Yolande E. Chan: In the digital age, many firms find the pace of change in their industry is increasing. New competitors emerge from previously unrelated industries and innovative digital business models can quickly disrupt well-established market dynamics. Such jolts in the competitive landscape require existing players to be continually innovating … Read more

Toward an integrated technology operating model

Naufal Khan, Gautam Lunawat, and Amit Rahul: Companies may be able to get digital transformations off the ground by separating digital from conventional IT, but that approach is not sustainable. Here’s a better way. Technology organizations are now expected to play a central role in helping companies capitalize on new digital capabilities – connectivity, advanced … Read more

Don’t Confuse Digital With Digitization

Jeanne Ross: Digitization involves standardizing business processes and is associated with cost cutting and operational excellence. In essence, it imposes discipline on business processes that, over the years, were executed by individual heroes in a variety of creative (but not always optimal) ways. SAP, PeopleSoft, and other integrated software packages that burst onto the scene … Read more

Competing in a world of sectors without borders

Venkat Atluri, Miklos Dietz, and Nicolaus Henke: Digitization is causing a radical reordering of traditional industry boundaries. What will it take to play offense and defense in tomorrow’s ecosystems? Rakuten Ichiba is Japan’s single largest online retail marketplace. It also provides loyalty points and e-money usable at hundreds of thousands of stores, virtual and real. … Read more