Systems Approaches to Public Sector Challenges: Working with Change

OECD: Complexity is a core feature of most policy issues today and in this context traditional analytical tools and problem-solving methods no longer work. This report, produced by the OECD Observatory of Public Sector Innovation, explores how systems approaches can be used in the public sector to solve complex or “wicked” problems . Consisting of … Read more

Steven Alter: Work System Basics

The following summary is based on Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future, which was published in 2013 in the Journal of the Association for Information Systems. The summary covers the following topics: Work system definition and special cases, Work system framework, Work system life cycle model, Work system … Read more