Books

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Enterprise Architecture Planning: Developing a Blueprint for Data, Applications and Technology

More advanced than traditional system planning approaches, Enterprise Architecture Planning (EAP) outlines a stable business model independent of organizational boundaries, systems and procedures; defines data before applications; and allows data to determine the sequence for implementing application systems. This invaluable book offers a common-sense approach to EAP and includes numerous examples of architectures, procedures, checklists and useful guidelines. The book was described as a substantive contribution to the body of IS planning knowledge by John A. Zachman.

Interaction Design: Beyond Human-Computer Interaction

The classic text, Interaction Design by Sharp, Preece and Rogers is back in a fantastic new 2nd Edition! New to this edition: Completely updated to include new chapters on Interfaces, Data Gathering and Data Analysis and Interpretation, the latest information from recent research findings and new examples.

IT Architecture Toolkit

Enterprise IT architecture made practical — finally! There’s only one way to maximize legacy infrastructure while integrating new partners, technologies, applications, and data streams: begin with a coherent enterprise architecture. But most approaches to enterprise architecture have been far too complex and theoretical–until now. IT Architecture Toolkit is a breakthrough: a practical, simple, rapid, and complete approach to delivering on the promise of enterprise architecture. Jane Carbone’s approach has been proven in mid-market and Fortune 500 enterprises alike. Step by step, Carbone shows how to integrate business, architecture, implementation, and all key outputs: for data, applications, technology, and people. Whether you’re an IT leader, architect, planner, or analyst, you’ll learn how to create strong, auditable links with business drivers; model your architecture simply, easily, and quickly; translate your models to real, manageable projects; define the value proposition for architecture and establish realistic metrics; achieve buy-in throughout your organization; and manage the soft aspects of your architecture initiative, including processes, roles, responsibilities, and organizational structure. Carbone provides a soup to nuts collection of methods and examples. Using her exercises, you will construct a complete draft architecture for your own business: one that will handle change, opportunity, growth, mergers, downsizing, whatever comes your way.

Lightweight Enterprise Architectures

The author developed Lightweight Enterprise Architecture (LEA) to enable a quick alignment of technology to business strategy. LEA’s simple and effective framework makes it useful to a wide audience of users throughout an enterprise, coordinating resources for business requirements and facilitating optimal adoption of technology. Lightweight Enterprise Architectures provides a methodology and philosophy that organizations can easily adopt, resulting in immediate value-add without the pitfalls of traditional architectural styles. This systematic approach uses the right balance of tools and techniques to help an enterprise successfully develop its architecture. The first section of the text focuses on how enterprises deploy architecture and how architecture is an evolving discipline. The second section introduces LEA, detailing a structure that supports architecture and benefits all stakeholders. The book concludes by explaining the approach needed to put the framework into practice, analyzing deployment issues and how the architecture is involved throughout the lifecycle of technology projects and systems. This innovative resource tool provides you with a simpler, easily executable architecture, the ability to embrace a complex environment, and a framework to measure and control technology at the enterprise level.

Measuring ITIL: Measuring, Reporting and Modeling – the IT Service Management Metrics That Matter Most to IT Senior Executives

How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be calculated into Key Performance Indicators (KPIs) and Critical Success factors (CSFs) that resonate with Senior Management. In this book you will learn about: Defining and building a comprehensive ITIL metrics program; Which metrics are the most important and how to calculate them; Dealing with staff resistance to a metrics program; Tips and suggestions for what to do if inadequate tools and reporting exist; Suggested work plan for how to build your metrics program step-by-step. In addition, this book contains a helpful CD with a helpful IT Service Management modeling tool that covers all 10 ITIL processes. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! This is a comprehensive guide for building any ITIL metrics program with all the information you need in one place.

The Long Tail: Why the Future of Business is Selling Less of More

“The Long Tail” is a powerful new force in our economy: the rise of the niche. As the cost of reaching consumers drops dramatically, our markets are shifting from a one-size-fits-all model of mass appeal to one of unlimited variety for unique tastes. From supermarket shelves to advertising agencies, the ability to offer vast choice is changing everything, and causing us to rethink where our markets lie and how to get to them. Unlimited selection is revealing truths about what consumers want and how they want to get it, from DVDs at Netflix to songs on iTunes to advertising on Google. However, this is not just a virtue of online marketplaces; it is an example of an entirely new economic model for business, one that is just beginning to show its power. After a century of obsessing over the few products at the head of the demand curve, the new economics of distribution allow us to turn our focus to the many more products in the tail, which collectively can create a new market as big as the one we already know. The Long Tail is really about the economics of abundance. New efficiencies in distribution, manufacturing, and marketing are essentially resetting the definition of whats commercially viable across the board. If the 20th century was about hits, the 21st will be equally about niches.