Enterprise Architecture, IT Service Management and Service Oriented Architecture: relationships, approaches and operative guidelines (part 2 of 2)

, , , , , , , ,

Keywords: , , , , , , , ,

Carlo Randone


Enterprise Architecture, IT Service Management (and Governance) and Service Oriented Architecture are current topics, widely discussed in the information technology departments and professional publications. In addition, many companies have been (or are) involved with the adoption of at least one of these innovations. While each of these elements can be considered in its own right, it is in their relationships, and more or less strong intersections, that interesting opportunities and synergies can emerge, potentially even with some specific issues to manage. The focus of this two part article is just that: to show the relationships, approaches and operative guidelines related to the synergic adoption in an IT organization and/or in an Enterprise of concepts from the Enterprise Architecture (EA), IT Service Management (ITSM) and Service Oriented Architecture (SOA) domains.


Enterprise Architecture, EA, IT Service Management, ITSM, Service Oriented Architecture, SOA

About the author

Carlo Randone (carlo_randone@it.ibm.com) is a Senior Certified IBM IT Architect and Open Group Master Certified IT Architect in IBM Global Business Service, Italy. Carlo, that was born in the sixties, has a deep knowledge of different development platforms and middlewares on heterogeneous environments and operating systems. He have been working for several years as Certified Trainer and Solution Developer for a Microsoft Certified Partner. In IBM since 2000, now his main job interests are related to Service Oriented Architectures – with related software engineering methodologies and enabling platforms – and Enterprise Architecture planning and design. He enjoys collecting documentation and hardware pieces related to the historical development in IT, and to support this hobby he is a member of the Charles Babbage Institute (CBI).


General references

[1.1] Hofstadter , D.: Gödel, Escher, Bach: An Eternal Golden Braid, Basic Books (1979)

Enterprise Architecture references

[2.1] Open Group TOGAF – The Open Group Architecture Framework (2011); available at: http://www.opengroup.org/togaf/

[2.2] IBM Enterprise Architecture Consulting Method (2006); available at: ftp://ftp.software.ibm.com/software/uk/itsolutions/soa/reuse-and-connectivity/it-connectivity/enterprise-architecture-consulting-method.pdf

[2.3] Lapkin, A.: Gartner Defines the Term ‘Enterprise Architecture’, Gartner report G00141795 (2006)

IT Service Management references

[3.1] Simcox, L., Shah, K.,Dunton, T., Groves,D.: Introduction to IT Service Management, Part 1: Automate your key IT processes, IBM developerWorks (2005); available at: http://www.ibm.com/developerworks/library/ac-prism1/

[3.2] Wikipedia entry on IT Service Management (ITSM); available at: http://en.wikipedia.org/wiki/IT_service_management

[3.3] Official ITIL Website; available at: http://www.itil-officialsite.com/

[3.4] IBM IT Service Management Web site; available at: http://www.ibm.com/ibm/servicemanagement/us/en/index.html

[3.5] Grembergen, V.G.: Strategies for Information Technology Governance, (2004); available on Books24x7 (http://www.books24x7.com)

Service Oriented Architecture references

[4.1] IBM site “New to SOA and web services”; available at: http://www.ibm.com/developerworks/webservices/newto/

[4.2] Erl, T.: SOA Design Patterns, Prentice Hall (2009)

[4.3] IBM SOA Governance and Management Method (SGMM); available at: http://www-306.ibm.com/software/solutions/soa/gov/method/

[4.4] Varadan, R., Channabasavaiah, K., Simpson, S., Holley, K., Allam, A.: Increasing business flexibility and SOA adoption through effective SOA governance, IBM Systems Journal, vol 47, no 3, (2008)

[4.5] High, R., Kinder, S., Graham, S.: IBM SOA Foundation: An architectural introduction and overview (2005); available at: http://www.ibm.com/developerworks/webservices/library/ws-soa-whitepaper/

[4.6] Arsanjani, A., Ghosh, S.,Allam, A.,Abdollah, T.,Ganapathy, S.,Holley, K.: SOMA: A method for developing service-oriented solutions, IBM Systems Journal, vol 47, no 3, (2008)

[4.7] The Open Group SOA Governance Framework (2009); available at: http://www.opengroup.org/projects/soa-governance/

References about the relationship between EA and ITSM

[5.1] van Sante, T., Ermers, J.: TOGAF 9 and ITIL V3 – Two Frameworks Whitepaper, Best Management Practice (BMP) of the Office of Government Commerce (OGC), UK (2009); available at: http://www.best-management-practice.com/gempdf/white_paper_togaf_9_itil_v3_sept09.pdf

[5.2] Thorn, S.: “TOGAF and ITIL”, Open Group White Paper (2007); available at: https://www2.opengroup.org/ogsys/jsp/publications/PublicationDetails.jsp?publicationid=12110

[5.3] Braun, C., Winter, R.: Integration of IT Service Management into Enterprise Architecture, University of St. Gallen, Institute of Information Management (2007); available at:


[5.4] Radhakrishnan, R.: Enterprise Architecture and IT Service Management – ITSM Frameworks and Processes and their Relationship to EA Frameworks and Processes, (2008); available at: https://www2.opengroup.org/ogsys/jsp/publications/PublicationDetails.jsp?catalogno=w078

[5.5] Information Technology Investment Management: A Framework for Assessing and Improving Process Maturity, United States General Accounting Office, (01-MAR-04, GAO-04-394G) (2004); available at: http://www.gao.gov/new.items/d04394g.pdf

References about the relationship between ITSM and SOA

[6.1] Morgenthal, J.P.: Using ITIL V3 as a Foundation for SOA Governance, InfoQ (2010); available at: http://www.infoq.com/articles/itil-v3-soa-governance

[6.2] Baer, T.: Service Governance: The SOA-ITIL Connection (A Report), (2008); available on Books24x7 (http://www.books24x7.com)

[6.3] Mittal, K.: Merging Service-Oriented Architecture (SOA) and IT Infrastructure Library (ITIL) – Explore the fusion of two emerging concepts, IBM developerWorks (2006); available at: http://www.ibm.com/developerworks/ibm/library/ar-soaitil/

[6.4] Keen, M., Adamski, D., Basu, I.,Chilcott, P., Eames, M.,Endrei, M.,Fagalde, B.,Raszka, R.,Seabury, S. D.: Implementing Technology to Support SOA Governance and Management, IBM Redbook SG24-7538-00 (2008); available at: http://www.redbooks.ibm.com/abstracts/sg247538.html?Open

References about the relationship between EA and SOA

[7.1] “Using TOGAF to Define & Govern SOAs”, chapter 22 in the TOGAF Version 9.1 documentation; available at: http://pubs.opengroup.org/architecture/togaf9-doc/arch/index.html

[7.2] “Using TOGAF to Define and Govern Service-Oriented Architectures”, Open Group Guide (2011); available at: http://www.opengroup.org/projects/soa-togaf/

[7.3] Ibrahim, M., Long, G.: Service-Oriented Architecture and Enterprise Architecture, Part 1: A framework for understanding how SOA and Enterprise Architecture work together, IBM developerWorks (2007); available at: http://www.ibm.com/developerworks/webservices/library/ws-soa-enterprise1/

[7.4] Ibrahim, M., Long, G.: Service-Oriented Architecture and Enterprise Architecture, Part 2: Similarities and differences, IBM developerWorks (2007); available at: http://www.ibm.com/developerworks/library/ws-soa-enterprise2/

Other References

[8.1] IBM Actionable Business Architecture; available at: http://www-935.ibm.com/services/us/gbs/bus/html/actionable_business_architecture.html

[8.2] Harishankar, R., Holley, K., High, R., Sanz, J., Giesen, E., Daley, S. K., Ibrahim, M., Antoun, S., Botros, A., Hamid, T., Vaidya, S.: Actionable Business Architecture: IBM’s Approach (2010); available at: http://public.dhe.ibm.com/common/ssi/ecm/en/gbw03125usen/GBW03125USEN.PDF

[8.3] Perko, J.: IT Governance and Enterprise Architecture as Prerequisites for Assimilation of Service-Oriented Architecture, doctoral dissertation (2008); available at: http://dspace.cc.tut.fi/dpub/handle/123456789/151

Journal of Enterprise Architecture