Risk aversion, weak customer focus, and siloed mind-sets have long bedeviled organizations. In a digital world, solving these cultural problems is no longer optional. Shortcomings in organizational culture are one of the main barriers to company success in the digital age. That is a central finding from McKinsey’s recent survey of global executives (Exhibit 1), which highlighted three digital-culture deficiencies: functional and departmental silos, a fear of taking risks, and difficulty forming and acting on a single view of the customer.
Published in 2017
Publisher: McKinsey
https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/culture-for-a-digital-age
Date added: 12/29/2017
Digitalization