Issue 2

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Implementing Enterprise Architecture at the U.S. Secret Service

This article describes a ten-step process used by the United States Secret Service to build its Enterprise Architecture (EA) program. EA is the discipline that synthesizes key business and technical information across the organization to support better decision-making. The Secret Service program improves on the traditional approach to EA by going beyond the collection of voluminous information to synthesize and present it in a useful and useable format for decision-makers. It achieves this by using a clear framework, incorporating a three-tier approach to displaying the information, and drawing on principles of communication and design in a 10-step process.