2018

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Connected Enterprise Meets Connected Customer – A Design Approach

In an increasingly digitized environment, enterprises face new challenges. Enabled by ubiquitous Internet accessibility, people, places, and products have become more interconnected and are gradually merging into the Internet of Everything. Simultaneously, a new generation of connected customers is emerging that is establishing new requirements for the capabilities of enterprises to communicate, interact, and respond to unforeseen events. As customer satisfaction is the central source of future competitiveness, companies must initiate a transformation towards a connected enterprise. By analyzing the characteristics of the connected customer, this paper presents guidelines for enterprises to address customer needs adequately and manage their operations in the Internet of Everything. Building upon established enterprise architecture frameworks, we apply a Design Science Research procedure to derive four practical recommendations. Thus, enterprises must manage their business processes holistically, implement information systems and standards for data exchange, provide mechanisms for real-time business intelligence, and determine their optimal degree of connectivity.

Strategic Operating Model for Enterprise Architecture

A sophisticated framework for strategic operating model is presented here which helps develop the IT foundation in order to execute IT-Strategy. The driving force behind the projected operating model is the need of IT alignment with business. There are key approaches used in this paper to shape our operating model: a) SOA: Service orientation approach for each phase of Enterprise Architecture, b) Governance: Automated process to govern the strategy into each enterprise application, c) Evolution: Although strategy drives enterprise architecture, it also evolves in bottom-up fashion. This operating model integrates several frameworks to lead a basis of standard and effective IT.

A Systematic Literature Review to Understand Cross-organizational Relationship Management and Collaboration

An increasingly dynamic, unpredictable and challenging environment leads organizations to cross their own borders and establish partnerships to other organizations for remaining competitive. This cross-organizational relationship allows participating organizations to share resources with each other and collaborate to better handle an identified opportunity for joint work. However, besides having a mutual or compatible goal, it is common that these organizations face several challenges during the partnership. The present research aims to explore the cross-organizational relationship management. To this end, this paper outlines the systematic literature review performed to understand the collaboration and relationship establishment between different organizations and organize an ICT related body of knowledge about the topic. A discussion about the findings, challenges and open issues identified from the retrieved literature is also provided to guide further work.

The Reinforced Enterprise Business Architecture (rebar) Ontology

Understanding organizations and their needs for new technology has never been more challenging than in today’s high-tech business world. Enterprise managers are required to coordinate with other departmental managers, direct their personnel and solve problems along the way. Communicating new designs to IT for needed applications may not be in the manager’s skillset. When the enterprise grows rapidly or tries to compete in new areas, a set of basic diagrams illustrating common workflows may no longer accurately reflect the complex environment. What is needed is a simple method for illustrating the enterprise as a whole, interoperable structure so managers and workers alike can describe their requirements in the unique vocabulary of their industry. REBAR offers a novel approach for using key strategic and operational business documents, written in natural language, as the basis for the formal enterprise ontology. Popular semantic web standards, including RDF, FOAF and DC, provide generic terms already designed to convey the subject–predicate–object structure of natural language in a social structure. The REBAR enterprise ontology extends these existing standards, thus evolving a socio-technical model of the functional organization distilled directly from existing enterprise documents. REBAR captures the essence of the unique enterprise in a graphical application that can be queried and dynamically recombined to illustrate details of complex workplace collaborations. An enterprise ontology should unite all defined departmental functions authorized by executive enterprise managers. Additionally, findings indicate the REBAR ontology has the potential to provide a reusable structure for linking core social business functions of the enterprise to other explicit enterprise knowledge, including policies, procedures, tech manuals, training documents and project metrics. The REBAR methodology offers evidence that the enterprise is more than the sum of its parts, it is the bridge unifying explicit and tacit knowledge during work projects across the entire enterprise.

Enterprise Architecture for The Sensing Enterprise: A Research Framework

Internet of Things (IoT) will change many things, open up opportunities and enabling something that was not possible before. IoT provides sensing capability so that enterprise has better global context awareness. This is the Sensing Enterprise, an enterprise that obtains multidimensional information from physical or virtual objects in a connected environment. This sensing capability is expected to increase the capacity and capability of the enterprise in responding to sustainability challenges. This paper proposes a research framework as an alternative guide for researchers to produce various artifacts or theories to realize The Sensing Enterprise for sustainability achievement. The method used in developing the framework is modification/adaptation of transdisciplinary research model and information system research model. This framework has three main area consist of scientific base, enterprise architecture research process and sustainability achievement.

The industrial internet of things (IIoT): An analysis framework

Historically, Industrial Automation and Control Systems (IACS) were largely isolated from conventional digital networks such as enterprise ICT environments. Where connectivity was required, a zoned architecture was adopted, with firewalls and/or demilitarized zones used to protect the core control system components. The adoption and deployment of Internet of Things (IoT) technologies is leading to architectural changes to IACS, including greater connectivity to industrial systems. This paper reviews what is meant by Industrial IoT (IIoT) and relationships to concepts such as cyber-physical systems and Industry 4.0. The paper develops a definition of IIoT and analyses related partial IoT taxonomies. It develops an analysis framework for IIoT that can be used to enumerate and characterise IIoT devices when studying system architectures and analysing security threats and vulnerabilities. The paper concludes by identifying some gaps in the literature.