An Enterprise Architecture for Banking

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Sonia González


This article is about a practical application of an Enterprise Architecture (EA) framework, process, and methodology for developing an EA in the retail banking industry. The case shows the progression from the first EA plans and ideas, through the development of the EA capability for the bank, and finally the application of the framework to the development of the first iteration of the EA, focused on aligning customer service with the bank’s main strategic goals and drivers.

pp 70-79

Also availablein Spanish.

Journal of Enterprise Architecture

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