Abstract
Collaboration is essential within an organization to connect the right group of people to share knowledge and solve business problems. As enterprises strive to deploy a collaboration platform to capture and distribute ―collective user value‖, they now face another challenge – how to make this platform efficient and productive. This article discusses the role of context-awareness within a collaboration framework. It outlines how a collaboration platform that is aware of the context for collaboration will have capabilities of adapting the collaboration experience. Outlining attributes that define context for enterprise collaboration, we have built a conceptual delivery platform for collaboration services. We present four architecture principles that would enable a collaboration platform to be context-aware. A key consideration of this article is to include business processes within the realm of enterprise collaboration.
ABOUT THE AUTHOR
Abhijit Sur is a Principal Solution Architect with more than 15 years of experience at architecting, designing, and implementing large-scale projects within the telecommunications industry. He received his MS in Statistics from the Indian Institute of Technology (IIT) at Kanpur (India) and his MS in Telecommunications from the University of Colorado at Boulder (USA). He has led the development of ―rich presence‖ and digital media solutions, enabling communication service providers to deploy collaboration services for the consumer and enterprise markets.
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