You Can’t Cost-Justify Architecture
You Can’t Cost-Justify Architecture
Security and the Zachman Framework
Security and the Zachman Framework
Packages Do Not Let You Off the Hook
Packages Do Not Let You Off the Hook
Fatal Distractions
Fatal Distractions
Use of enterprise architectures in managing strategic change
This article discusses the benefits of applying structured, holistic analysis to human enterprises. It describes the Axum framework for enterprise architecture which the author developed as a tool for managing strategic change. This has been used successfully in many varied organisations such as civil service, Web?based betting and even a major political party. It explains how the framework evolved out of earlier work on bussiness process reengineering to provide a more holistic approach in which process is set in the context of all other things that must be managed for successful change. The application of the framework in complex diversified enterprises is also explained and illustrations from the experience of the author are given.
Measuring ITIL: Measuring, Reporting and Modeling – the IT Service Management Metrics That Matter Most to IT Senior Executives
How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be calculated into Key Performance Indicators (KPIs) and Critical Success factors (CSFs) that resonate with Senior Management. In this book you will learn about: Defining and building a comprehensive ITIL metrics program; Which metrics are the most important and how to calculate them; Dealing with staff resistance to a metrics program; Tips and suggestions for what to do if inadequate tools and reporting exist; Suggested work plan for how to build your metrics program step-by-step. In addition, this book contains a helpful CD with a helpful IT Service Management modeling tool that covers all 10 ITIL processes. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! This is a comprehensive guide for building any ITIL metrics program with all the information you need in one place.